FAQ (Frequently Asked Questions)

Navigate to this page: https://www.solarplaza.com/register/ and follow the instructions. 

Solarplaza.com is, first and foremost, a business platform where we aim to unite renewable energy professionals. To optimize services and functionality, we require a user to connect their account to an organization. And to facilitate those connections, we rely on verified email address domains that correspond with website domains or email hosting domains of legitimate organizations. 

It is possible, though we discourage it for professional users. We’ve built in an option to register for an account with a generic email address ( gmail, yahoo, hotmail, etc.), but this is primarily meant for individuals, students, and enthusiasts who are not (yet/currently) employed by an industry organization and only wish to access informational resources. Does this apply to you? Then you can access this flow by clicking on the question mark (“?”) next to the message “Please use your business email address” and then clicking on the hyperlinked words “private account”, you can follow a different flow for account registration. Please note that such a private account has limited access and functionality and can not be used to purchase products, participate in the event app, etc.

If this is the case, please contact our support desk, so they can look into it and potentially re-send your confirmation.

Sorry to hear that! A few common issues we often come across:

• Not sure if you already registered or not? The ‘forgot password’ option can tell you if you have an account with us or not.
• If you have an account, have changed your password, and still can’t log in, please contact support to help you further.

Nope. The app mirrors our website. You can log in to solarplaza.com with your account and access the extended event environments (for the events you’ve been registered for), as well as access your connections and messages. 

You can buy a ticket through the registration modules included on every individual event page. We do not have one centralized shopping environment. Locate the event on our agenda page (https://www.solarplaza.com/events/), click on the event, and navigate to the registration page in the navigation bar of the event page. Please note that you will need to be logged in with a Solarplaza account to purchase tickets. 

For certain events in certain markets, we distinguish between international and local tickets. This is to ensure that we lower the threshold for local companies to participate in events that are hosted in markets with limited spending power. Only companies that are headquartered in eligible countries (in some cases this is limited to the hosting country, in some cases limited to hosting country and designated neighboring countries - this will be listed on the website) are eligible to buy a local ticket. We check this through the VAT number required in the registration process. If you’re representing a company that is headquartered elsewhere but has a local subsidiary in the designated country, then you are not eligible for a local rate. If you do proceed with purchasing a local ticket (eg. because you submit a local VAT number), then we will invoice you for the difference between the local and international rate. 

Yes, you can - from one Solarplaza account - purchase multiple tickets. In the process of completing your order, you will then be required to provide names and email addresses for the people you’re looking to buy tickets for. 

You can locate any and all invoices related to your orders in your account dashboard under the section ‘My Orders’.

You can locate any and all of your event tickets in your account dashboard under the section ‘My Events’.

Please review the registration page of the event in question, which will list the different ticket types (if there are multiple) and what they include.

Yes. If you follow the steps under the question ‘Can I register without having a company-related email address?’, you’ll be able to set up a non-business user account on solarplaza.com.
 

Invoice-based payments are limited to certain events and regions. This is up to our own discretion to decide. If you can’t find the option during the purchasing process, it means it has not been activated as a valid payment method for the event in question.

Yes, that’s possible. You can purchase your add-on through your dashboard. Navigate to the ‘my events’ tab and click on ‘select your add-ons’ to purchase additional add-ons. 

What we see most often in these cases is that the person who bought the ticket either used an incorrect email address when assigning your ticket, or simply copied their own email address into every attendee slot. If this is the case, reach out to us, and we’ll re-link the ticket to your correct email address and account.

You can access the organization page linked to your profile through your dashboard. If you've got admin rights, you'll be able to get started on completing/editing your organization's profile by defining activities, types, products, and more. 

If you don’t see your organization in your personal dashboard, please notify us. If your organization is new to our system, then it might require a manual verification step on our end. We review new organizations structurally, but can always do a quick extra review when requested. 

You can access the app with the same account as the website. Your one-and-only Solarplaza account works in your browser (desktop and mobile) as well as in the app you can download through the App Store and Google Play Store. 
 

Due to tightened privacy regulations and laws, we can not disclose attendee information by default. All your fellow attendees (yourself included) need to actively provide consent to be displayed in the attendee list with your name, position, and company. 

Nope, sorry. Also here, the laws and regulations related to privacy and personal data prevent us from sharing attendee data and contact details freely. 

You can manage the visibility of your data and status as an attendee under the ‘profile’ section in the app. If you want to make the most of your networking experience at an event, we strongly advise you to do so!

Yes, any accepted connections and open conversations will remain accessible after the event. 

Right now, it’s not yet possible to request and plan meetings in a system with time slots and allocated meeting table numbers. In our experience, these systems can work restrictively, as slots fill up with unconfirmed meetings, quickly leading to shortages in meeting spots and slots. We do have designated meeting areas at our events, so the most straightforward way of arranging meetings is by sending a connection request to a fellow attendee and starting a chat. That way you can, on your own terms and timing, arrange all the meetings you want!

That shouldn’t be happening, of course! You can try to refresh the page while pressing the ‘control’ button on your keyboard to clear the browser's ‘cache’ (memory). Alternatively, you can try what happens when you try to access the page in a different browser. If none of that works, you can of course reach out to us. If you attach a full screenshot of your screen and explain what you were trying to achieve, then we can help you most efficiently.